BOSTELL SHIPPING AND DELIVERY POLICY

Delivery destinations

BOSTELL delivers within South Africa to addresses supported by our delivery partners. Available delivery options and charges are displayed at checkout.

Products may be dispatched from local or international suppliers. Internationally dispatched products have longer delivery estimates, even when the delivery address is in South Africa.

Order processing

Orders are normally processed within 2–4 business days after successful payment verification.

Processing time is separate from delivery time. Business days exclude Saturdays, Sundays and South African public holidays.

If a product requires a different processing period, we will disclose this before purchase.

Estimated delivery times

After processing and dispatch, delivery normally takes:

• Locally dispatched orders to major cities: 2–5 business days.

• Locally dispatched orders to outlying or rural areas: 5–7 business days.

• Orders dispatched from international suppliers: 7–14 business days.

Including processing, the usual estimated total time from payment verification is:

• Local major-city deliveries: 4–9 business days.

• Local outlying or rural deliveries: 7–11 business days.

• Internationally dispatched deliveries: 9–18 business days.

These are estimates. Customs clearance, courier disruptions and other circumstances may affect delivery. Any different product-specific timeframe will be disclosed before purchase.

Shipping charges

The delivery charge applicable to your order is displayed at checkout before payment.

Any additional amount payable to BOSTELL for delivery will be disclosed before you complete your purchase. We will not impose an undisclosed additional delivery charge after accepting your order.

Where an internationally dispatched product may involve customs duties or import charges payable by the customer, this will be clearly disclosed before purchase.

Tracking and separate parcels

Once your order is dispatched, we will send tracking information by email or SMS where available.

Products dispatched from different locations may arrive in separate parcels. Where applicable, we will provide the available tracking information for each parcel.

Delivery address and receipt

Please provide a complete and accurate delivery address and a reachable telephone number.

If you notice an address error, contact us immediately. We will assist with corrections where possible, although changes may be difficult after dispatch.

If delivery fails because of incorrect information or an unavailable recipient, we will contact you to arrange the next steps. Any reasonable redelivery charge will be explained and agreed before redelivery, subject to applicable law.

For delivery arranged by BOSTELL, goods remain at our risk until delivered to you or a person you authorise to receive them, subject to applicable law.

Delays, missing parcels and transit damage

Contact us if your order has not arrived within its stated delivery timeframe, tracking appears incorrect, or a parcel arrives damaged.

We will investigate with the relevant supplier or courier and keep you informed. Where appropriate, we will arrange replacement, refund or another remedy in accordance with your legal rights.

If a material delay occurs, we will explain the revised estimate and available options. Delivery estimates do not remove any cancellation or refund rights available under South African law.

Cancellations, returns and refunds

Please refer to our Return and Refund Policy and Terms of service for cancellation, return and refund procedures.

To request cancellation or report a delivery problem, contact us with your order number. Nothing in this shipping policy limits your statutory consumer rights.

Please contact us for return instructions before sending goods back. Our business address is not automatically the return destination for every product.

Contact details

Company name: Bostell

Trading name: BOSTELL

Company registration number: 2026/740388/07

Business address: 1820 Moloto Street, Tshongweni Section, Katlehong, 1431, South Africa

Email: bostellstore@yahoo.com

Telephone: 072 512 0354

Website: bostell.co.za